Refund policy

Effective Date: September 5, 2025

At Enoteca, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, our refund and returns policy is outlined below.

1. Returns Eligibility

• Returns are accepted within 7 days of purchase.

• Products must be:

  • Unopened and in their original packaging.

  • Accompanied by proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

• Opened bottles of wine, spirits, or champagne.

• Perishable items, gift cards, and promotional products.

3. Damaged or Defective Products

• If your order arrives damaged, defective, or incorrect, please notify us immediately (within 24 hours of delivery).

• We will arrange for a replacement, exchange, or refund at no extra cost.

4. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued via the original payment method.

• Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

5. Exchanges

• If you prefer, you may exchange an eligible returned item for another product of equal or lesser value.

6. Contact for Returns

To initiate a return or refund, please contact us at:
📧 info@enoteca.agency
📞 +254 723 650 909