Shipping policy

Effective Date: September 5, 2025

At Enoteca, we aim to deliver your wines safely and on time. Please read our shipping and delivery terms below.

1. Delivery Areas

  • Nairobi & Surrounding Areas: We currently deliver within Nairobi and select nearby regions.

  • Other Regions in Kenya: Delivery outside Nairobi may be arranged upon request and is subject to courier availability.

  • International Shipping: At this time, we do not ship outside Kenya.

2. Delivery Timelines

  • Nairobi Deliveries: Orders placed before 2:00 PM are typically delivered the same day. Orders placed after 2:00 PM may be delivered the next business day.

  • Outside Nairobi: Delivery times vary by courier service but usually take 2–5 business days.

  • Deliveries are made Monday–Saturday (excluding public holidays).

3. Delivery Fees

  • Within Nairobi: Flat rate [Insert KES amount] or free delivery for orders above [Insert minimum spend].

  • Outside Nairobi: Fees are calculated based on courier charges and distance. Customers will be informed before confirming the order.

4. Delivery Requirements

  • Customers must provide a valid delivery address, phone number, and any special instructions.

  • Proof of age (18+) may be required upon delivery.

  • If no one is available to receive the order, delivery may be rescheduled at an additional fee.

5. Order Tracking

  • Once your order is confirmed, you will receive a confirmation email or SMS with delivery details.

  • For orders outside Nairobi, courier tracking information will be provided (if available).

6. Damaged or Missing Orders

  • If your order arrives damaged, incomplete, or incorrect, please notify us within 24 hours of delivery.

  • We will arrange for a replacement, exchange, or refund as per our Refund Policy.

7. Contact Us

For any delivery-related questions, please contact:
📧 info@enoteca.agency
📞 +254 723 650 909